Ted Moore Auto Group is always looking for top-tier management talent. If you have experience managing in the automotive industry, we are currently looking for a Service Manager.

As a Service Manager at Ted Moore Auto Group, you will enjoy a fun, fast-paced work environment that rewards a driven, passionate and focused work ethic. We offer competitive pay, 401k opportunities, health benefits and opportunities for advancement.

Responsibilities:

• Hire, train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications:

• Two or more year’s management experience in an automotive service department.
• Experience managing 15 employees preferred.
• Ability to work independently and be self-motivated.
• A desire to work in a commission, performance-based, environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Valid driver license in the state that you will work and a good driving record.