Description

Position interacts with patients for the purpose of collecting outstanding patient accounts.

Requirements

• Answers and handles telephone calls pertaining to outstanding account balances.
• General filing as needed. 
• Interacts with physician and/or his/her representative regarding problem patient outstanding account. 
• Makes financial arrangements with patients for payment.
• Interacts with collection agencies as required.
• Defines and monitors budget payment programs, making sure that patients are complying with their agreements.
• Composes correspondence as required.
• Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc.
• Work new status in collection module on a regular basis.
• Follows up on mail return.
• Mails form letters to patients to encourage payment of delinquent accounts.
• Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy.
• Records information about financial status of patient and status of collection efforts
• Process patient receipts per BBS standards.
• Return all voice mail messages within a 24-hour period.
• Attends staff meetings and participates in special committees.
• Other duties and assignments as necessary
• Reports to work regularly without undue tardiness.
• Maintains positive attitude and demonstrates the utmost in professionalism.
• Dresses appropriately and professionally 
• Completes work accurately and in a timely manner.
• Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation.
• Prioritizes work activities and receives and assumes multiple job duties.
• Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel.
• Requires flexibility to work occasional evenings or weekends