Barons Creek Vineyards is a great place to work. We are team oriented and believe what we do is fun so we should have fun doing it! If you like meeting new people and helping them have a great experience then this is the place for you.

Host/Hostess Job Description

A Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess greets guests upon arrival, informs guests of their wait time, monitor a waiting list, show guests to an available tasting area and bids guests farewell as they leave.

A Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive. Additionally, the Host cares for our guests by getting them setup to do a tasting and performs light housekeeping duties such as cleaning glasses and resetting menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and assist with gift shop orders when needed. Availability must include Friday evenings and all day Saturday with the occasional Thursday and/ or Sunday shift.

Responsibilities:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned tasting area or patio; present menus; announce server's name
• Use visual cues to assign guests in either the bar, tabels or patio depending on their preference and availability.
• Inform guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the winery and provide appropriate service
• Manage the flow of guests into the tasting room, provide accurate wait times to incoming guests if appropriate
• Tend to special guest and wine club member's needs and requests
• Observant to guests’ needs throughout tasting experience to ensure they receive high quality service
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help tasting room staff by setting and clearing bars and tables; stocking glasses wine, bags and other supplies as needed.
• Contribute to team effort by helping with cleaning duties and wine club pickups

Requirements:

• Must be able to oporate onine reservation system
• Must be able to read menus
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests’ needs to servers, managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Must be able to carry glass racks and cases of wine. (10-50 lbs.)
• A desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• An appetite for learning
• Flexibility to work a variety of shifts
• 6 months experience in a full-service restaurant or winery preferred
• Must be upbeat, outgoing and positive
• Must be able to assist guests and possess great guest relations skills
• Ability to work positively in a fast-paced environment
• Ability to stand/walk and stay focused and alert for extended periods of time
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone.

Host/Hostess top skills & proficiencies:

• Customer Service
• People Skills
• Professionalism
• High Energy
• Multitask
• Thoroughness
• Planning
• Basic Math
• Teamwork
• Attention to Detail
• Verbal Communication
• Organized
• Flexible
• Time Management Skills

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Physical setting:

• Bar
• Upscale casual restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Fredericksburg, TX 78624: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location