At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients. We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities. Title: Exchange Engineer Business Unit: Global Technology and Data Location: Charlotte, NC Barings is a leading global financial services firm dedicated to meeting the evolving investment and capital needs of our clients and customers. Through active asset management and direct origination, we provide innovative solutions and access to differentiated opportunities across public and private capital markets. A subsidiary of MassMutual, Barings maintains a strong global presence with business and investment professionals located across North America, Europe, and Asia Pacific. Job Summary Working within a global technical support team to provide engineering and technical support solutions for the end user computing environment; whilst maintaining a secure, stable and performant environment. Subject matter expert for Exchange Online and support of E-Mail related systems and security. Primary Responsibilities Job duties and responsibilities, not limited to: Work within a global team that supports messaging, collaboration, and mobile services to Barings associates. Escalation point for the ServiceDesk and global IT teams for day-to-day support. Managing and resolving incidents, requests or problems within defined SLAs Provide day to day support of M365 with core focus on E-Mail services to ensure secure, proper and efficient operation. This will also include out of hours maintenance activities and 24x7 on-call support within a rotation. Delivery and driving of projects and initiatives as assigned ensuring deliverables are met and fully documented. Ensuring the successful design and operational delivery of E-Mail and M365 related services Maintain a secure M365 environment by being proactive and responsive to security vulnerabilities and implementation of security controls. Continuously seek improvement and develop our EUC services to provide efficiencies and document configurations, knowledgebase articles and processes Working closely Cyber Security teams to implement policies and configuration in relation to securing the E-Mail/Messaging services. Experience with implementing resilient solutions and participating in Disaster Recovery tests to ensure business continuity plans are viable. Qualifications/Requirements In-depth knowledge of implementing and administration of Exchange Online (M365) In-depth knowledge of implementing and supporting Exchange Server 2016 and 2019 in an enterprise hybrid environment. Extensive knowledge with troubleshooting and administrating using PowerShell. Experience with migrating from on-premises Exchange to M365 and tenant to tenant migrations Experience with supporting and administering email security products and practices (email gateways, DMARC) with experience of using ProofPoint preferred. Conduct in-depth root cause analysis of complex problems to implement preventative measures and improve system stability and end user experience. Excellent customer service, high levels of communication and the ability to manage problems through to resolution and providing stakeholder updates. Experience working in a multi-disciplined agile / DevOps environment Good knowledge and experience with supporting MS Outlook Experience with managing and administering data backup solutions for Exchange Online recovery. Experience working in a regulated financial industry is preferred. Experience working in environments that require strict adherence to change control policies and regulatory controls. Knowledge of Windows Server 2016/2022 Knowledge of Intune and managing mobiles devices is desirable. Competencies Strong communication skills including written, verbal, and presentations. Detail-oriented with an ability to multi-task & prioritize tasks. Good time-management, organization and communication skills. Experience in facilitating meetings, ensuring that all viewpoints, ideas and problems are addressed. Demonstrated relationship building including success with senior stakeholders. Enthusiasm and demonstrates initiative, personal accountability, and a can-do attitude. #LI-KW1 Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Barings offers a comprehensive benefits package including: CORE BENEFITS & WELLNESS Medical (including Virtual Care), Prescription, Dental, and Vision Coverage Fitness Center Reimbursement Program (Including Online Memberships) Employee Assistance Program (EAP) Fertility Benefits FINANCIAL WELL-BEING Highly competitive 401(k) Plan with Company Match Health Savings Account (HSA) with Company Contributions Flexible Spending Accounts (FSA) - Health Care & Dependent Care Retirement Health Reimbursement Account LIFE INSURANCE Basic and Supplemental Life Insurance Spouse and Child Life Insurance TIME OFF, DISABILITY AND LEAVE OF ABSENCE Paid Vacation, Sick Days and Annual Holidays Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time) Short and Long Term Disability Plans Paid Volunteer Time OTHER BENEFITS Education Assistance Program Charitable Matching Gifts Program Commuter Reimbursement Program Adoption and Surrogacy Reimbursement Program Barings is a leading global asset management firm dedicated to meeting the evolving investment and capital needs of our clients. We build lasting partnerships that leverage our distinctive expertise across traditional and alternative asset classes to deliver innovative, institutional-quality solutions and service. Our team-driven culture is based on transparency, responsibility and putting our clients’ interests first. We listen to our clients to understand their needs, so that we can be a strategic advisor and long-term partner in meeting their unique investment goals. Risk management and protecting our investors’ capital over the long term is an essential component of our lasting partnerships. Barings is also committed to building long-term relationships with our associates and providing opportunities and support to help them succeed. With our expanding business and global footprint, Barings offers a wealth of opportunities for associates who share our culture, values and commitment to excellence in client service. As an organization, we believe that a diversity of perspectives and strengths is essential to meeting the evolving needs of our clients, and we are committed to attracting and retaining a talented workforce as diverse as the clients and communities that contribute to our success.