BAR K JOB DESCRIPTION — GUEST AMBASSADOR

Bar K is a unique business combining a thoughtfully designed, fully-staffed dog park with a modern bar, restaurant and event space. Bar K brings engaged, community-minded people and their dogs together to share connections with their pups and each other in a joyful and creative space.

Our goal at Bar K is to demonstrate an unsurpassed level of customer service to Bar K guests — both human and dog – to ensure that all guests have a joyful experience that consistently exceeds expectations.

It is a complex concept that requires expert execution across multiple business segments including food and beverage, marketing, dog recreation, retail and others.

SUMMARY

The job of “GUEST AMBASSADOR” — what we call our front desk staff — is one of the most important jobs in the Bar K organization. You will be the first face that our guests see when they visit our facility, and you will set the tone for their visit. A successful Ambassador will be friendly, courteous and knowledgeable about all aspects of our operations. Guest Ambassadors will report to the Hospitality Manager.

RESPONSIBILITIES:

Primary responsibilities include, but are not limited to:

• Manage the front desk, ensuring that all guests (human and dog) greeted as they approach and enter Bar K.
• Assist guests with completing either our Guest Entry Form or Membership application and take payments as appropriate.
• Answer all guests’ questions courteously and accurately.
• Observe dogs’ behavior as they approach and enter Park. Communicate via radio with Dogtenders as appropriate to alert them to potential challenges. Request Dogtender assistance at front gate area when necessary. 
• Manage retail space adjacent to front desk area. This includes making sure area is neat and orderly, monitoring inventory, answering guest questions (sizing, pricing, etc.) and processing retail sales transactions.
• Managing Bar K’s Member Database to ensure that data is accurate and up to date. This includes data entry to ensure new member info is accurately entered into database, contacting veterinarians to obtain updated records, noting incomplete or missing information and passing this along to Database Manager for follow-up.
• When not busy with guests, assisting other front-of-house staff to ensure that all guests have an overwhelming positive experience at Bar K

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EXPECTED JOB SKILLS & REQUIREMENTS

• Some retail/hospitality experience preferred
• Excellent customer service and people skills
• Positive attitude and demeanor
• Calm under pressure
• Neat and organized
• Attention to detail
• Solid computer/data-entry skills
• Must Love Dogs!

Other:

• Must speak fluent English
• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds

COMPENSATION & BENEFITS

Full and part-time positions are available. Competitive pay and benefits are available for eligible employees including health and life insurance, paid time off, food and beverage discounts, and free Membership for the dogs in your household.

EEO STATEMENT

Bar K is an equal opportunity employer. Bar K prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Bar K conforms to the spirit as well as to the letter of all applicable laws and regulations.