Summary
Provides innovative leadership to maximize the department's contribution to overall hospital performance through effective planning as well as human and financial resource management which result in quality outcomes in line with financial goals of the institution. Responsible for reporting, planning, and implementation of services which meet the needs of identified internal and external customers. This responsibility is to be accomplished through ongoing evaluation and assessment of customer needs and expectations, identification of gaps between needs/expectations and present services which will result in development of improvement plans with measurable goals (with specific accountability and time frames) to enhance services.
Responsibilities
Manage the hiring, training, mentoring, and development of all employees.
Manage the new hire onboarding and 90-day evaluation process to ensure new hires are progressing at an effective pace and implement corrective action plans as needed.
Work with the Director in developing departmental and employee performance expectations.
Meet and exceed all departmental production and quality performance expectations.
Coach and mentor Supervisors utilizing various techniques to maintain high performing teams.
Utilize Performance Management techniques to reinforce the right behaviors through the use of Positive Reinforcement
Communicate effectively with all levels of the organization to instill trust in the Central Patient Access Center.
Communicate the departmental vision, policies, and goals.
Project and maintain a high level of ethics and personal integrity.
Perform other duties as assigned.
Requirements, Preferences and Experience
Requirements
Experience
Preferred: 5 years leadership experience in a healthcare organization
Minimum: 2 years Leadership experience in a healthcare organization
Special Skills
Preferred
Minimum:Problem solving, communication skills, creative thinking, resource management, analytical thinking, delegation and follow up skills, interpersonal skills, listening skills, organizational and presentation skills, problem solving skills, motivational skills, interviewing skills, and the ability to set measurable goals and monitor outcomes. Proficient with Microsoft Word, Excel, and PowerPoint. Superb verbal, written, and customer service skills.
Training
Preferred: Epic experience desired
Minimum: Broad knowledge in business administration, finance, healthcare administration
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program

Job Summary:
Position: 1257 - Manager-Central Patient Access
Facility: Centralized Patient Access Center
Department: HS Centralized Patient Access Ctr Corporate
Category: Finance and Accounting
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Collierville
Located in the Memphis metro area