Job Description
Under general supervision and according to specific procedures and within the confines of applicable statutes and policy, complies with requests for medical records by retrieving, copying and forwarding requested records and documents. This position maintains records of all such activity. This position handles multiple requests at a time while answering phones and dealing with front line customers.
Responsibilities
Receives requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, auditors, and former/current patients. Reviews record requests to determine presence and accurate completion of authorization for release of information. Retrieves medical records of patient care as requested by physicians. Maintains ROI sign out system. Meets individuals requesting records in person and verified their identification and authorization. Answers all incoming calls appropriately. Receives and processes subpoenas and court orders:Performs other miscellaneous office/clerical duties as needed.Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters.
About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.