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Sun City, ArizonaDepartment Name:
Guest Svcs-HospWork Shift:
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Administrative ServicesFind your path in health care. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you.
As a Guest Service Liaison your duties will include greeting and assisting patients and guests and welcoming them into Banner Boswell, and may help guests with wayfinding and directions throughout the facility. In addition this position will have the capability to use the computer to help locate patient rooms for visiting guests. Guest Service Liaison's act as a local resource to visitors and ensures a pleasurable and safe environment for all patients and guests. This position will be stationed at the Main Entrance of Banner Boswell.
Location: Banner Boswell 10401 W. Thunderbird Blvd. Sun City, AZ 85351
Schedule/Shift:
Two Part Time Schedules Available: (24 Hours a Week)
Saturday & Sunday 7:00AM-3:30PM 1 week day 9:00AM-5:30PM
Saturday & Sunday 11:30AM-8:00PM 1 week day 9:00AM-5:30PM
POSITION SUMMARY
This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.
CORE FUNCTIONS
1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
6. Answers phone, transfers calls, takes messages and relays messages and information as needed.
7. Provides tours of the facility and walks customers to appropriate areas within the facility.
8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
None
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
N/A
Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Requires extensive sitting with periodic standing and walking.
May be required to lift up to 20 pounds.
Requires significant use of personal computer, phone and general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
May require off-site travel
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
DATE APPROVED 08/08/2021
EOE/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
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Part Time
Hospital
$29k-38k (estimate)
03/24/2024
07/03/2024
bannerhealth.com
PHOENIX, AZ
15,000 - 50,000
1961
Private
ANDY SETKA
$10B - $50B
Hospital