Major Job Function:

Responsible for the setup and support of customers online banking products including bill pay, remote deposit/mobile deposit, and all other Treasury Management products and processes.

Experience/Skills necessary to perform duties:

• Must have a minimum 2 years of comparable experience.
• Must have excellent phone customer service skills.
• Must be able to communicate clearly on phone and through email.
• Must be accurate, organized and able to handle multiple tasks at once.
• Must follow through on assignments and duties to ensure their timely completion.
• Must be able to ensure established policies and procedures are being followed.
• Must be proficient in Excel and have a basic knowledge of Word and other general Microsoft systems.

Benefits of Working with Us:

Bank of Utah's comprehensive benefits package promotes health and wellness, financial well-being and career growth. A few highlights include:

• Great work-life balance, with a Monday-Friday schedule
• 401(k) plan and match up to 5 percent, plus opportunities to participate in our employee stock ownership program (eligibility requirements must be met)
• Incentive pay
• 12 paid bank holidays earned vacation and sick time
• Training opportunities for new employees
• Learning incentives to expand your banking knowledge and grow in your career (including opportunities to learn about all of our departments, such as mortgage, branch operations, commercial lending, personal trust, corporate trust, compliance, payments processing and more)
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values

Regular Duties and Responsibilities:

• Assist customers with TM products and services. 
• Answer inbound online banking and customer service calls.
• Provide support for online banking customers. Assist with the setup and maintenance of online banking customer profiles. Assist with other online banking functions as needed.
• Process payments and review remote/mobile deposit items. 
• Help maintain records across multiple platforms. 
• Other duties as assigned.

Compensation dependent on experience