GENERAL RESPONSIBILITIES:

Responsible for Teller area in addition to all Teller functions. The Head Teller educates tellers on problem solving and customer service-related policies and procedures. Is responsible for daily, monthly, and yearly branch reporting. Required to travel to other branches/bank locations as needed to support business needs.

ESSENTIAL RESPONSIBILITIES:

1. Provides quality customer service to the public.

2. Directly supervises and coordinates activities of tellers engaged in receiving and paying transactions in the Bank.

3. Provides coaching for tellers.

4. Reports pertinent information to the immediate supervisor.

5. Responds to inquires or requests for information.

6. Assists in creating referrals for the branch.

7. Completes evaluations for direct reports.

8. Issue cashier’s checks.

9. Ensure teller stations are properly stocked.

10. Refer customers to the proper department for issues that cannot be resolved at the teller line.

11. Receive checking and savings deposits; verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.

12. Examine checks deposited and determine proper funds availability based on regulation

requirements and complete hold notices.

13. Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and

ensure validity and issue receipts.

14. Answer basic customer inquiries regarding interest rates, service charges and account histories

while complying with disclosure requirements, regulations and consumer privacy policies.

15. Introduce customers to platform team members for additional services benefiting the customer.

16. Count and roll loose coins.

17. Accept loan payments: verify payment amount and issue receipts.

18. Adherence to destruction procedures for confidential shred materials.

19. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

20. Responsible for ordering and shipping cash and coin to the FED.

21. Required to travel 10-15% of the time to support staffing needs of company locations/branches, trainings, professional development, or other relevant work-related travel.

22. Conduct oneself in a manner that can be supported by the bank.

ADDITIONAL RESPONSIBILITIES:

1. Maintains and controls vault cash.

2. Maintain appropriate currency logs.

3. Assist with daily drawer balance.

4. Adheres to all internal policies, procedures, and practices of the Bank.

5. Responsible for internal controls.

6. Responsible for adherence to information security policies.

7. Completes Branch Operation Control Record.

8. Order cash shipments.

9. Identify counterfeit currency.

10. Other duties assigned as necessary.

MINIMUM QUALIFICATIONS:

PHYSICAL/MENTAL REQUIREMENTS:

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

Physical Requirements

Light work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Light to moderate lifting and carrying of coin, supplies, files, etc.

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; reading. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Mental

Conditions

Typical office setting.

The Bank of Bird-in-Hand provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.