Job Description:

Position Summary

• Application programming and support position dealing with contact center technologies, call routing and outbound list management.

• Must be familiar with regulatory frameworks such as the Telephone Consumer Protection Act and the Fair Debt Collection Practices Act from a technology perspective.

• Candidate would use business practice knowledge and work with both Technology and Business teams in troubleshooting, consulting, and optimizing system performance.

• Must have strong communication skills, and the ability to adapt to a changing environment.

• Strong analytical skills are a requirement, both in understanding system performance, reviewing call results, and developing queries or reports.

Required Skills

• 2-7 years experience with Aspect Advanced List Management, Unified IP, UCC-Admin, Workforce Management, application support and maintenance.

• 3-5 years experience with Aspect Advanced List Management – list management and call center business practices.

• 3-5 years experience with Aspect Unified IP application support and configuration Microsoft SQL server knowledge and exposure.

• 3-5 years Microsoft Windows Server support and maintenance.

Desired Skills

• Working knowledge of Aspect Workforce Management and integrations to UIP Microsoft Windows scripting technologies such as Powershell.

• General scripting technologies such as Perl, PHP, ASP etc.

• Knowledge of file transfer protocols (FTP, SFTP, FTPS,).

• Agile - JIRA knowledge.

Shift:

Hours Per Week: