Job Description:

Responsible for the day to day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research. Coordinates the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment. Initiates projects and alternatives to improve operations efficiency. Ability to use Microsoft Office to support status reporting requirements. Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on the job training. Ability to communicate across and up the organization. Must be able to work independently and is not afraid to make a decision and act on it. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Individuals typically have 3-5 years of experience. Bachelor degree or equivalent preferred.

Key systems/applications:

• IRX, IRE, R3,EDR

Job responsibilities:

• Responsible for participating as a subject matter expert for work groups, calls, gathering the information as needed.
• Develop/build spreadsheets for projects, write training plans/sessions. 
• Identify site specific needs and monitor progress.
• Assist developers with new training sessions, testing, and/or updates.
• Identify security access issues, update access as needed.
• Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. 
• Coordinates the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment. 
• Initiates projects and alternatives to improve operations efficiency. 
• Ability to communicate across and up the organization.

Required skills:

• Demonstrates thoroughness, accuracy and timeliness; achieving performance metrics on a consistent basis
• 1 to 2 years experience Strong analytical, organizational, and problem solving skills including attention to detail
• Demonstrates ability to juggle competing priorities while executing against deliverables
• Takes ownership for resolving problems. Proven meeting facilitation skills
• Strong verbal and written communication skills
• Lives the Bank of America Spirit (exhibit teamwork and positive attitude)
• Shows initiative, adaptability and decisiveness
• Demonstrates in-depth knowledge of the overall RE/RIR process
• Knowledge of RE/RIR systems/application and downstream impacts

Desired skills:

• Ability to multitask without impacting deadlines
• Proficient at creating ad hoc reports/spreadsheets for data analysis
• Builds constructive relationships with Technology and Process Design partners
• Can be relied upon to act as SME and lead project initiatives
• Key systems/applications:
• IRX, IRE, R3

Shift:

Hours Per Week: