Job Description:

This position is within the Digital Design and Delivery organization, and is focused on Global Banking Portfolio (Small Business, BB, GCB and GCIB) within the Core Banking Product Management team. The role's primary responsibility is building and maintaining digital capabilities that improve our clients and bankers digital experience.

The ideal candidate should be detail oriented with a strong risk / legal / compliance focus, a creative and analytical approach to solving problems, and a passion to improve the customer experience.

The ideal candidate will also be a forward thinking leader with a proven track record of successfully bringing next generation products, services and technologies to market. The roles requires an individual with a strong mix of both Product and Project management capabilities.

As a Sr. Digital Manager, the successful candidate will be a leader that has demonstrated deliveries (products, services, standards). Builds relationships and works with colleagues to go out of their way to assist them. The candidate would be someone creative, resourceful, and ready to bring the client experience our customers deserve.

The candidate will be able to:

• Work closely with CXO and LOB teams to improve specific client/banker experiences in digital 
• Work with individuals from across the bank, including Technology, Legal, Risk and Compliance to execute changes to the experience 
• Mitigate risk to the bank by diving deep to ensure good experience 
• Use your Product-knowledge and Project Management experience to: organize, coordinate and drive results to make our clients/bankers lives better 
• Use associate and customer feedback along with data to drive prioritization of initiatives 
• Understand the customer experience, product features and functions 
• Build and maintain strong internal and external relationships 
• Identify, size, prioritize, and deliver defect remediation’s, audit / regulatory mandates, and strategic enhancements 
•  Analyze associate and customer feedback to inform recommendations
• Interface with Legal, Risk, and Compliance to provide support for regulatory reviews

Required Skills:

• Proven effectiveness in fast-paced, demanding, client-driven environment
• Detail oriented team player 
• Digital knowledge and experience 
• 5 years of Project/Product management experience 
• Highly effective Relationship and Communications skills 
• Passion for what you are building and doing 

Desired Skills:

• Global Banking (Small Business, Business Banking, GCB, GCIB) line of business experience - one or multiple LOBs
• Digital product management 
• Business Analysis and project management 
• Agile methodology 
• Experience Design 
• Technology Delivery Experience
• Bachelor's degree

Shift:

Hours Per Week: