Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Mainframe operations team provides the first level of response for all infrastructure issues. The Mainframe Operations Specialist will participate in the SYSMOD weekend activities, and will also assist in the planning, development, and implementation of infrastructure solutions involving cross-functional technical experts to meet specific deployment requirements aligned with available playbooks and technical blueprints. This individual is viewed as a technology domain subject matter expert (SME); able to provide and communicate technology solutions across differing audiences including technical, managerial, and/or vendors. This role will participate in multiple projects and activities related to.

This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include documenting or modifying knowledge, performing investigations, identifying incidents, mitigating impacts and engaging in triages, and working with technology teams to identify and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration.

Responsibilities:

• Primary responsibility is support the SYSMOD weekend activities and to minimize the impact to service delivery caused by failures of online processing and infrastructure in the Mainframe processing environments
• Escalate issues and problems to support or upper management groups as required and to provide expert operational assistance to diagnose and repair same
• Cross-training of peers in discipline area of expertise
• Demonstrate ability to support cross-organization initiatives.
• Monitors and supports application components and infrastructure critical to the business, such as relevant technologies and dashboards, responds to alerts regarding production incidents, and resolves issues prior to customer service interruption
• Fulfills requests from users, operations, auditors, and regulators within service level agreements and drives operational excellence through process improvement and monitoring development efforts related to supported technologies
• Onboards monitoring tools and applications in access system(s) of record to research potential production incidents, meet user requirements and service changes, and identify and implement automation opportunities in partnership with architects and engineers
• Communicates status updates and technical details, such as infrastructure, application and client impact, and component points of failure to management, and provides reporting on environment and incident status in operational meetings
• Performs environment routing and cycling, implements splash pages, and liaises with development teams to design and configure auto provisioning, straight thru revocation (STR), and straight thru processing (STP)
• Manages aged revocation monitoring to identify and fix defects in applications and systems of record
• Prepares technical documentation and develops procedures for trouble shooting incidents in order to identify production failure scenarios, vulnerabilities, and improvement opportunities requiring escalations

Required Skills:

• Ability to work weekends and after hours
• ​Highly effective ability to perform SYSMOD activities (IPL, automation)
• Apply extensive knowledge of the infrastructure and business applications in order to minimize disruption of services, the delay of deliverables or the recovery of failing components 
• Capable of training colleagues and/or leading subordinates
• Proven self-motivated ability to organize or actively participate in projects that improve the overall ability of the organization to provide effective, efficient, and low cost services
• Expert working knowledge of the mainframe environment and the relationship to the business units
• Works effectively with others by establishing and maintaining positive working relationships on a diverse team
• Strategic Thinker: able to anticipate business needs and growth opportunities
• Challenging the status quo and continuously looking for opportunities to modernize and automate wherever we can
• Self-motivated and results-orientated
• MS Office Skills (Excel, Word, Outlook)
• Strong organizational skills with attention to detail
• Good analytical and problem-solving skills
• Excellent communication skills both verbal and written; must be able to appropriately convey ideas, concerns and opinions across differing levels of management
• The ability to work effectively in a fast-paced environment with tight deadlines
• Flexibility to react and adapt to rapidly changing scenarios

Minimum Education Requirement:

• College degree or equivalent experience/certificate in Computer Arts/Science with focus or experience on mainframe technologies

Shift:

Hours Per Week: