Job Description:

The primary responsibility of this position is to provide analytical support to the Analytics and Model Development team within the Client Services Division. Key areas of focus for this team are driving Op Ex through data insights, data delivery, reporting automation, and model enhancement. Additional areas of focus include performance summaries of various key performance indicators and metrics over time and against forecast, the assessment and development of tools to automate and streamline the processes and make them more effective, uncover actionable business insights to drive responses to call center performance trends, control planning to ensure consistency and performance excellence across the forecasting continuum, and engagement across the Resource Planning Team for process integration.

Required Skills:

• 3 years of SQL Coding experience
• Advanced Excel proficiency
• Ability to write and understand complex SQL logic
• Knowledge of databases including Teradata, W, Hadoop, Oracle, SQL Server database structures including table organization, ability to identify key fields and data
• Tableau or MicroStrategy experience
• Strong written and oral communication skills with broad business acumen
• Ability to manage multiple projects in a complex and rapidly-changing environment
• Excellent time management skills
• Ability to work independently as well as part of a team
• Strong analytical and problem-solving skills to effectively communicate with technical and non-technical audiences and quickly elevate any risks or challenges.
• Highly collaborative, execution driven and works through influence and engagement
• Ability to translate, communicate, and present complex analytical and quantitative concepts to executive leadership
• Ability to build partnerships across Consumer Client Services
• Positive Attitude

Desired Skills:

• Data manipulation skills, modeling, forecasting experience
• Experience with Alteryx and usage of more advanced analytical, visualization and data extraction tools
• Familiar with SDLC and Project management concepts and tools, such as Agile and Jira
• Working knowledge of SAS Enterprise Guide application and SASGrid
• Knowledge of Bank systems

Shift:

Hours Per Week: