Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Used primarily in Web publication; will assist Senior Channel Specialist in the operation of the channel.

As an Intranet & Email Production Manager, you will work alongside a team of fellow production managers to design, code and distribute more than 1,000 employee communications across Flagscape and email channels per month. You’ll do so in a fast-paced environment with thoughtfulness, drive, and a focus on flawless execution.

Specifically, you will:

• Publish employee communications through structured processes and the use of core intranet and email publishing platforms such as OpenText, Message Studio and Communications Central.

• Develop and maintain relationships with Communications colleagues by establishing yourself as a trusted advisor and subject matter expert in intranet and email production.

• Identify opportunities for improvement and operational excellence.

• Provide input into the governance and strategic roadmap of the intranet and email channels.

As an Intranet & Email Production Manager, you will work alongside a team of fellow production managers to design, code and distribute more than 1,000 employee communications across Flagscape and email channels per month. You’ll do so in a fast-paced environment with thoughtfulness, drive, and a focus on flawless execution.

Required skills:

• Minimum of two years with User Experience Design
• Ability to quickly understand existing processes
• Knows HTML
• Understands Content management systems / relational databases
• Understands organizational hierarchies
• Autonomous with strong attention to detail and accuracy
• Manages priorities without sacrificing quality or timelines
• Strong issue management skills, including ability to troubleshoot and escalate
• Documents gaps, and considers those gaps while influencing change for the future
• Highly collaborative and comfortable working with cross-functional partners and teams
• Excellent communication and interpersonal skills.

Desired skills:

• Experience with company intranets
• Experience with email marketing
• Experience with employee communications

Skills:

• Attention to Detail
• Business Operations Management
• Collaboration
• Active Listening
• Prioritization
• Project Management
• User Experience Design
• Written Communications
• Business Acumen
• Customer and Client Focus
• Planning
• Risk Management

Shift:

Hours Per Week: