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FUNCTION : This position provides excellent customer service and a full range of banking services with an emphasis on developing, building and retaining strong customer relationships for customers with basic deposit and lending needs.
Processes routine and complex teller transactions efficiently and accurately while meeting the Bank’s Customer Experience standards and may have vault cash and ATM responsibilities.
Contributes to the overall sales growth of the Bank by engaging in customer conversations to develop rapport, explore financial needs and goals and recommend solutions.
Engages business partners to provide more expert assistance as appropriate. May assume responsibility for the Branch in the absence of the Branch Manager, Assistant Branch Manager, Relationship Manager or Retail Loan Specialist.
ACCOUNTABILITIES
Customer Experience :
Sales and Servicing :
Customer Transactions :
acts as a resource to others
Compliance and Control :
General :
COMPETENCIES :
KNOWLEDGE / SKILLS / EXPERIENCE REQUIRMENTS :
PHYSICAL DEMANDS / CONDITIONS REQUIREMENTS
EQUIPMENT USED
General office equipment
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
Last updated : 2024-06-06
Full Time
Business Services
$42k-52k (estimate)
05/23/2024
09/06/2024
bangor.com
BANGOR, ME
500 - 1,000
1852
$200M - $500M
Business Services
Wealth Management products: NOT FDIC INSURED | NO BANK GUARANTEE | MAY LOSE VALUE Investment planning for today and generations to come. We are proud to offer the following services: Investment Management - We believe successful investment management begins with a relationship. We will listen to you to ensure a comprehensive understanding of your investment goals, objectives, and risk tolerance. Planning & Retirement Financial planning should be comprehensive, and viewed as a continuing, dynamic process that leads to security in the years to come. Trusts & Estates Trust and estate planning c...an offer significant financial control. Establishing a trust or preparing an estate plan requires a thorough understanding of your individual goals and needs. We will take the time to understand those goals. Institutional Investment Services - Bangor Wealth Management provides businesses, municipalities, nonprofits, and government agencies access to exceptional, comprehensive financial services tailored to the unique needs of the organization. Investment News - Bangor Wealth Management strives to provide our clients with a newsletter that includes year-to-date financials, an outlook on economic growth, US corporate earnings, and other great content quarterly. ___________________________________________ Bangor Wealth Management of New Hampshire, LLC is a wholly-owned subsidiary of Bangor Savings Bank. ___________________________________________ Remember, information posted on Facebook is not secure or encrypted. Never post private personal or account information, whether on our Page or through a message. If you need assistance with your account, please contact us directly. ___________________________________________ http://bangor.com/guidelines
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The job skills required for Customer service specialist include Customer Service, Products and Services, Written Communication, Listening, Cash Handling, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.