8 Front Desk Receptionist Jobs in Bangor, ME
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Bangor Grande Hotel is Hiring a Front Desk Receptionist Near Bangor, ME
Full Job Description
We currently have a front desk position available. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Applicants must have a valid drivers license. Job duties including driving the shuttle van as needed. The shuttle will only go to and from the Bangor International Airport, General Aviation or the Concord Bus Station. You will also be responsible for stocking and cleaning coffee and beverage stations, lobby up keep, cleaning and stocking restrooms and break areas. We have day time and evening shifts available at this time including every Saturday and Sunday. The shifts are 7:00am-3:00pm and 3:00pm-11:00pm
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Bookings, Expedia, and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Types: Full-time, Part-time
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
Work setting:
- In-person
Work Location: In person
Job Summary
Part Time | Full Time
$27k-35k (estimate)
04/27/2024
04/30/2024
The job skills required for Front Desk Receptionist include Customer Service, Housekeeping, Credit Card, Payment Method, Travel Planning, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Receptionist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Receptionist. Select any job title you are interested in and start to search job requirements.
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