Overview

Work Arrangement

***This is a remote position and can be located anywhere in the U.S.A.***

Technical analyst for the Bank Identity and Access Management (IAM) services. Responsible for processing/servicing account life cycle management from identity creation and entitlement provisioning through termination. Supports audit as needed. Participates in the rollout of workflows, documentation, and support model related to account access. Follows organization wide policies and procedures relating to Identity and Access Management for end users and/or applicable service accounts. Communicates with technology teams (e.g. Network, System Administration, Cybersecurity) to ensure compliance with high standards.

Responsibilities

Essential Functions

1. Creates provision, secures, and terminates access through Microsoft Active Directory and other tools.2. Ensures all access changes are documented and archived per internal procedures.3. Engages with employees and partners relating to Identity Access Management processes and questions.4. Troubleshoots access issues with end users, internal support teams, and/or 3rd parties5. Follows organizational policies and procedures to ensure only authorized personnel have access to systems.6. Runs reports/metrics as required.7. Supports the enrollment of Multifactor Authentication (MFA), Single Sign-on (SSO), and Mobile Device Management (MDM).8. Processes incoming access change requests following department procedures for documenting changes. Leveraging tools such as Microsoft Configuration Manager, Intune, Active Directory and ITSM tools.9. Participates in small project initiatives to deliver operational services and/or executes approved projects.10. Responds to assigned tickets, resolve issues, document actions, and closes tickets in the system.11. Acts in the best interests of the organization to minimize risks and ensures compliance with all federal agency and banking rules and regulations governing the industry and its products.12. Performs other duties as assigned.

Qualifications

Education/Experience Requirements

• An undergraduate degree in a related field and/or an equivalent combination of certifications, training, and experience.• 2 years of Identity and Access Management experience

.Preferred Requirements

• Excellent verbal, written, and interpersonal communication skills.• Demonstrated commitment to following verbal and written instructions.• Experience supporting a mix of local and remote users in a process-driven environment.• Self-driven, with an ability to identify and take accountability of incoming service tasks.• Customer service skills with a high level of customer focus.• Experience with technologies such as: Configuration Manager, O365, Active Directory, and Intune.• Experience with Mobile Device Management a plus.• Ability to prioritize and organize efficiently.• A team player able to work effectively in a team fostered, multi-tasking environment.

Background & EEO Statement

Salary Range: $49,907 - $82,461

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: click here

Diversity & Background Screening

Diversity & Inclusion at The Bancorp Bank: click here

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender, identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.