Experience Leader Needed: An Experience Leader is a supervisory role. You'll be leading the customer experience on the sales floor by zoning our stylists for proper coverage, protecting the customer experience (ease of shopping, ease of check-out, etc.) and driving loyalty results (rewards and credit card programs) to help our store meet quarterly goals. We need someone who is personable and eager to engage with customers and staff, and someone who is looking to grow with a great company. Please see the full role description below.

Lead - Legacy Place | Banana Republic

(https://www.gapinc.com/en-us/jobs/w27/50/lead-legacy-place)

Job #R22790

ABOUT THE ROLE
In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.
WHAT YOU'LL DO

• Serve as a role model to achieve priorities in store, with the customer as the primary focus
• Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
• Build and share expertise in an assigned specialized functional area
• Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
• Listen and ask questions to solicit feedback to understand needs and provide service
• Handle unique or complex customer interactions

WHO YOU ARE Provides clear and direct communication of expectations and gives feedback

• Ability to utilize technology effectively and engage with customers and your team to meet goals
• Able to effectively lead and inspire others through coaching and mentoring
• Demonstrate interest and initiative towards continuous improvement and growth
• Research process or transaction flow to identify root cause of errors

BENEFITS AT BANANA REPUBLIC Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.*
*

• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Human Rights Campaign for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Required)

Work Location: In person