Pay Schedule I, Grade 25, Regular Schedule: 35 hours per week.

A vacancy exists in the Department of Aging at the Ateaze Senior Center in Dundalk.

Current and future vacancies occurring in this classification may be filled from the list of eligible applicants.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You must attach your transcript(s), certification(s) and license(s) to your application. Unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Job Purpose
Under general supervision, the Baltimore County Department of Aging Ombudsman program provides advocacy services to residents in long-term care and assisted living facilities. The Ombudsman also provides education and resources to the consumer and to family members as it relates to Residents Rights.
Essential Job Duties

• Participates in coordination of the Long-Term Care Ombudsman Program.
• Provides advocacy, investigation or mediation and follow up activities regarding concerns and/or complaints about Baltimore County's nursing homes or other long-term care facilities.
• May file complaints on behalf of long-term care residents.
• May act as facilitator to resident and family councils.
• Conducts advocacy visits to long-term care sites to ensure that standards of basic care and amenities are afforded to residents.
• Maintains case records in accordance with federal, state, and local policies and procedures including those designed to protect the identity, confidentiality, and privacy of residents and complainants.
• Assists with collection and interpretation of data and preparation of narrative and statistical reports.
• Communicates orally and in writing with professionals, community groups, and individuals.
• Assists in the development and implementation of program policies, procedures, and evaluation mechanisms.
• Assists in the development, coordination, and implementation of on-going training for professionals and community groups.
• May provide in-service trainings to staff of long-term care facilities.
• Assists in recruiting volunteer ombudsman through classified ads, press releases, and distribution of fliers and brochures.
• Speaks to community groups, and participates in departmental activities pertinent to the program.
• Assists in the planning and development of volunteer ombudsman materials and activities as well as training and follow-up sessions with volunteer staff.

Qualifications

Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science.

Experience as described in essential duties may be substituted on a year-for-year basis up to a maximum of four years for the required education.

• Experience working directly with the elderly
• Knowledge of Long-Term Care (LTC) system and its operation
• Knowledge and understanding of applicable Federal, State, and local regulations regarding Long-Term Care (LTC) facilities
• Knowledge of the theories and principles of human behavior, growth and development, and other issues affecting the elderly
• Ability to advocate services for the elderly

• Knowledge of County and departmental rules, regulations, policies, and procedures relating to performance of duties.
• Knowledge of community resources and support groups available to clients.
• Knowledge and skills with using the computer to prepare documents and e-mails.
• Strong oral and written communication (case documentation) skills.
• Skill in problem solving, negotiation, and mediation.
• Interviewing and assessment skills.
• Ability to conduct educational programs for residents or the community.
• Ability to lead and instruct other workers within the program.

Conditions of Employment

Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees’ Retirement System, with very limited exceptions.
This position requires satisfactory completion of County sponsored CPR and First Aid training.
These positions must maintain certification throughout employment.
Physical and Environmental Conditions
These positions are essentially sedentary with occasional walking, lifting, or other restricted physical activities. Positions may require traveling between work sites.
Medical Examination and Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

Employment Benefits for Full-Time, Merit or Classified Employees
Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.
Equal Opportunity Employer
Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.
Smoke free workplace
All Baltimore County offices are smoke free.
Drug free workplace
Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.
Salary
Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance
General Increases - Cost of living increases and adjustments may be granted as legislated.
Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.
Employee Assistance Program
Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.
Health Insurance
Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:
Medical, Prescription, Dental and Vision insurance.
Flexible Spending Accounts
Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.
Life Insurance
Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.
Retirement
Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.
Paid Leave
Paid benefits listed below vary depending upon the Classification.
Sick Leave
Vacation Leave
Personal Leave
Holidays
Bereavement Leave
Jury Leave
Military Leave
Baltimore County Employees Federal Credit Union
Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.
Direct Deposit
Payroll through direct deposit to the financial institution selected by employee is required.
Educational Assistance
70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.
Deferred Compensation
Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.
Disclaimer
This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.