• Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous manner using service standards.

• Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.

• Accurately and promptly connect all administrative or guest calls in a timely manner.

• Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.

• Accurately process credit card charges to be applied towards reservations.

• Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.

• Works with both lodging & gaming systems in processing reservations.

• Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.

• Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.

• Research and accurately prepare request for “comps” when necessary.

• Must be able to stand and walk for prolong periods of time (7 hours).

• Able to register guests correctly and procedurally in accordance to established service standards.

• Obtain appropriate amount of credit/payment for guests stay.

• Issue room keys to registered guests.

• Able to settle/close out guest accounts correctly and procedurally upon their departure.

• Able to correctly and procedurally close out shift at the end of their shift.

• Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.

• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.

• Always follow the Company Service Standards model.

• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.

• Other duties may be assigned at any time.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person