MAJOR FOCUS :

Responsible for ensuring hotel guest satisfaction by providing extraordinary customer service at the Front Desk in an extremely professional manner.

ESSENTIAL FUNCTIONS :

• Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
• Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals;

stays informed of events and functions in the hotel during the assigned shift.

• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with VIP Services.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
• Provides exceptional customer service.
• Work safely, following all established safety rules and regulations.
• Communicate effectively with co-workers, supervisors and guests.
• Follow all relevant policies and procedures.
• Complies with the company’s recycling program standards.

ADDITIONAL FUNCTIONS :

Performs other duties as assigned.

REQUIREMENTS / EDUCATION :

• High school diploma, GED, or equivalent experience preferred.
• Must possess good communication skills.
• Must have computer experience.
• Must be outgoing, friendly, helpful personality, and a positive attitude.
• Must be able to work independently.
• Must be reliable and have initiative.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check.
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to speak, read and write English

The above description denotes some of the specific characteristics that are necessary to perform the essential functions of the job and are not intended to be a description of all work requirements that may be inherent to the position.

Bally’s Dover is an equal opportunity employer.

Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.

Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

Seeing

Pull ( pounds)

Bend

Color Perception

Climb, Ascend / Descend (Stairs, Ladders)

Stoop / Kneel / Crouch

Hearing / Listening

Lift ( pounds)

Taste

Clear Speech / Talking

Carry ( pounds)

Smell

Touching

Drive (local / long distance)

Repetitive Motion

Dexterity / Hand

Walk for Extended Periods

Dexterity / Fingers

Stand for Extended Periods

Reach (Above Shoulder)

Push ( pounds)

Sit for Extended Periods

Other :

Mental / Reasoning Requirements

Reading Simple

Writing Simple

Advanced Math Skills

Reading Complex

Writing Complex

Analysis / Comprehension

Clerical

Basic Math Skills

Judgment / Decision Making

Work Environment

Shift Work

Outside

Pressurized Equipment

Works Alone

Extreme Heat

Moving Objects

Works with Others

Extreme Cold

High Places

Verbal Contact with Others

Extreme Noise

Fumes / Odors

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

Inside

Electrical Equipment

Dirt / Dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

Last updated : 2024-03-02