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Performs a variety of tasks including: checking in and out guests, delivering messages, handling complaints, disseminating information, making reservations and answering/routing calls as needed. The Agent is often the first encounter a guest has with hotel guests and is thus very influential in creating the first impression of the hotel.
Principal Duties & Responsibilities:
Enhances the guest experience by providing exceptional service.
Responds to inquiries regarding property – i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
Relays “guest requests” to appropriate staff.
Enters text messages for guests into the property’s management system as requested; relay guest messages.
Ensures calls are answered promptly and in accordance to department standards.
Follows established emergency procedures and acts as a communications link in emergency situations.
Answers fax and email inquiries.
Confirms and modify reservations.
Ensures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue.
Greets, registers, assigns rooms, and issues keys to arriving guests.
Assists guests in fulfilling their requests – room changes, extra amenities, etc.
Makes and confirms reservations.
Posts charges to guest folios.
Assists guests in resolving complaints.
Maintains a cash bank, cash checks, issue change.
Receives cash, checks, and credit cards for payment of services.
Processes complimentary transactions with supporting documentation.
Processes and submit end-of-shift reports.
Contacts Housekeeping and Facilities department when guests report room issues.
Reviews folios with guest ensuring accuracy; perform checkout.
Adheres to department and property policies and procedures.
Offers luggage assistance.
Completes thorough bucket checks of all arriving, departing, in-house reservations. Corrects mistakes.
Issues all coupons.
Maintains knowledge of current marketing promotions and events.
Maintains knowledge of and sells the Sounds of Your Stay Program (Tracks, Picks, Mix).
Knowledge, Skills, and Abilities Required:
High school diploma or GED
Must project a professional and positive image.
High energy level.
Proficiency in typing.
Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.
Must project a professional and positive image.
Ability to handle and carry out instructions.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to maintain composure under stress in a fast pace work environment.
Must be able to stand for long periods of time.
Basic reading and math skills.
Ability to work a flexible schedule.
Excellent interpersonal and communication skills.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:
Active Shooter Awareness Training
Counterfeit Currency Prevention
Cybersecurity Awareness for the Workplace
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction and Overview
Title 31 SAR Incident Reporting Awareness Training*
PCI Credit Card Fraud Prevention
Sexual Harassment Awareness for Frontline
TRMG Title 26 & Form 8300 for Non-Casino Departments *
Working Conditions
Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold R
Walking O Extreme Heat R
Sitting O Temperature Changes R
Lifting R Wet R
Carrying R Humid R
Pushing R Noise O
Pulling R Vibration R
Climbing R Hazards R
Balancing C Atmospheric Conditions R
Stooping C Cigarette Smoke O
Kneeling C
Crouching C
Crawling R
Reaching C
Handling C
Grasping C
Feeling R
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination C
C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)
Please check the physical strength of the job from the categories listed below.
_____ Little physical effort
__X__ Light work
_____ Medium work
_____ Heavy work
_____ Very heavy w
Part Time
Wholesale
$24k-32k (estimate)
04/25/2023
06/26/2024
BROOKLYN, NY
1,000 - 3,000
2010
ROY LOGAN
$50M - $200M
Wholesale
The job skills required for Front Office Agent include Housekeeping, Credit Card, Verbal Communication, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Agent positions, which can be used as a reference in future career path planning. As a Front Office Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Agent. You can explore the career advancement for a Front Office Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Agent job description and responsibilities
The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.
03/20/2022: Greenville, MS
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
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They provide information about the hotel, available rooms, rates and amenities.
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A Front Desk Agent provides an epic level of service for Hotel's guests and owners.
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Respond to clients’ complaints in a timely and professional manner.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Agent jobs
A great front desk agent should be smiling 100% of the time.
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Maintain and update knowledge on all resort facilities, packages and special events within premises.
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Assisting guests with disabilities.
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Operate switchboard and assisting with inquiries.
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The optimal front desk person must also be an excellent multitasker.
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Step 3: View the best colleges and universities for Front Office Agent.