Job Summary:

Responsible for complete safety of the pool area. Attends to the needs of guests (i.e., dispenses chairs, towels, ashtrays, etc.) as required. Make yourself available to guests’ questions and commentary so that you can learn from them every day.

Principal Duties and Responsibilities:

• Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members.

• Keeps accurate records and files at pool control desk.

• Escorts guest to chairs and place towels on chaise lounges for them.

• Cleans and straightens chairs on deck.

• Maintains pool area throughout the day, continuously removing soiled towels and debris.

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.

• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.

• Creates an atmosphere of luck and celebrates guest’s wins.

• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

• Anticipates needs and provides fast, flawless service.

• Checks for satisfaction and effectively resolves service breakdowns when they exist.

• Promotes Rewards programs and card membership.

• Provides a warm farewell and thanks guests for visiting.

Other duties as assigned.