Description

• Produces and disseminates promotional information, collateral and signage.
• Greets customers as a company representative in a courteous and professional manner.
• Must have detailed knowledge of all property promotions and be able to effectively communicate.
• Checks guests into events.
• Performs light clerical work to include data entry.
• Issues prizes to guests, inclusive of coin/cash issuance and accountability.
• Assists in the preparations of events and maintaining adequate inventory during giveaways.
• Acts in a professional and courteous manner and exhibits a positive, outgoing personality.
• Must be flexible in scheduling.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guests wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Other duties as assigned.

Source: Casino Careers