Responsibilities:

• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
• Provides professional greeting when interacting with guests and housekeeping personnel.
• Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
• Housekeeping cart is properly stocked and kept neat and clean.
• Responsible for reporting the status of all guest rooms in assigned rooms.
• Accurate use of proper telephone/radio techniques and etiquette.
• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
• Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
• Answer patrons’ complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
• Must be able to occasionally lift and/or move more than 40 lbs.
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
• Must interact with guests and other hotel personnel in a courteous, empathetic and discreet manner.
• Performs other duties as assigned.

Preferred Education and Experience:

High school diploma or general education degree (GED); or one years previous experience and/or training; or equivalent combination of education and experience.