Description

Position Summary: Helps guests and members understand the benefits of a regular massage, skin care and other treatments offered. Book appointments and services for guests. Establish relationships with members and guests to grow and retain a client base. Connect guests with retail products that improve, enhance, and extend the positive impact of the services they receive. Commission is compensated. 

Duties and Responsibilities:

• Provide outstanding service to spa guests through greeting, guiding and providing information, appointment scheduling, directions, care and general aid to spa related circumstances.
• Confirm and schedule appointments via phone and email. Provide literature requests via email, facsimile or mail when requested.
• Ensure the highest quality of service to the Spa, aiding in gift certificate and retail sales, guest complaints and other duties and various tasks assigned by management.
• Present and sell spa boutique items and drive retail sales.
• Preform walk-through's in the relaxation area and straighten if necessary. Maintain cleanliness of Spa Reception area.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
• Maybe Scheduled in Bayfront Boutique.
• Assist in monthly inventory counts.

Qualifications

• Previous front desk and/or reception in a Spa setting preferred.
• Retail and Customer Service experience required.
• Knowledge of Spa Services and Spa retail products desired. Ability to promote, describe and sell accordingly.
• All team members must maintain a neat, clean and well-groomed appearance per the company standards.
• Must be able to speak, read and write English.
• Must have excellent verbal and written communications skills and be able to read and write to facilitate the communication process.
• Possess professional and pleasant phone etiquette.
• Must possess and have basic computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of front desk duties is well-organized; able to handle simultaneous, varied tasks.
• Pro-active awareness, sound judgment, common sense and conflict resolving skills.
• Assertive with an outgoing and welcoming personality.

Physical Demands:

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task.

• Must be able to lift up to 25lbs on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to push and pull carts and equipment weighing up to 250lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other team members.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Other:

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs.

The Balboa Bay Resort and Club is an equal opportunity and E-Verify employer.

#ZR