Are you passionate about ensuring families have access to quality child care services?

Workforce Solutions is seeking a dedicated Child Care Family Engagement Specialist to ensure compliance with contractual obligations, policies, and procedures for childcare intake and eligibility.

You will play a pivotal role in interacting with customers, childcare providers and area resource providers to assist in obtaining program eligibility, essential child care services and provide referral sources specific to the family.

Core Duties and Responsibilities

Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.

1. Communicates with customers regarding eligibility issues, documentation requirements, customer complaints, actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program
2. Knowledgeable of and communicates with customers information regarding early childhood development and community based resources available to customers.
3. Performs Quality Assurance reviews of customer eligibility by reviewing the customer documentation for completeness and accuracy.
4. Performs mathematical calculations to determine the parent's income and share of cost.
5. Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner.
6. Enters data into databases as directed including the Financial Aid Communication System (FACS).
7. Maintains accurate customer files in specific order and completeness.
8. Takes immediate action to address and resolve customer and provider com plaint s.
9. Performs other duties as may be assigned.
10. Bi-Lingual English to Spanish - Spoken and Written a plus

 Bachelors degree preferred. Combination of Education and experience are required.