The CA (Career Advisor) works in an office environment and interacts with customers in person. The CA provides professional advice and guidance with helping customers who request career advice, job searching assistance, or job placement. The CA is organized and prepared, communicates professionally and courteously, and collaborates with team members and management. The CA is sensitive towards working with diverse and can articulate clearly with assertiveness. The CA uses active listening techniques and effectively resolves customer concerns. The CA assists the customer by helping them navigate the various resources available to them, including financial aid. The CA provides assistance with job matching and opportunities for interviewing with posted jobs.

• Listens to each customer's request and provides professional advice to help each customer decide on services for her
• Provides job search guidance and career advice
• Provides direct job matching open system postings with the customer’s skills and work requirements
• Offers qualified job candidates the opportunity to interview for posted jobs
• May check with the candidate of the employer to assess the quality and success of the referral
• Searches files for qualified candidates for job postings
• Helps customers to access basic self-help services through effective use of the resource library
• Is thoroughly familiar with electronic, print, and other resources to help customers in making helpful career and job search suggestions. Uses the knowledge to determine which resources will benefit individual customers
• Performs other duties as assigned