The Purpose of the Client Services Analyst Senior is to actively work with and support clients, vendors, and Baker Hill staff to provide ongoing data analysis, manage research projects and ensure client orders are processed accurately and punctually per technical specifications. Also, to provides technical support, troubleshooting and implementation.

Essential Functions

• Review internal process, recommend and develop changes to improve systems efficiency, automation, and/or effectiveness.
• Assess project complexity and estimate development and implementation time frame.
• Document and communicate complex solutions to internal and external clients in a timely fashion.
• Participate in client or management meeting with technical presentations and/or input. Communicate and consult with internal and external clients about technical needs/support/issues.
• May manipulate client data and create project code and expedite processing.
• Assist with team leadership roles and mentor new team members.
• May Maintain and publish comprehensive project plans and schedules.
• Partner with internal team members and client business partners to analyze problems and provide insight and analysis to business problems.
• Contribute to continuous improvements by identifying ways to optimize resource and pc capacity.
• Responsible for tracking change requests and high severity incidents.
• Develop strong working relationships with clients and service/sales team.
• May perform complex database tasks and maintenance as required
• May be involved in pre-sales processes as required

Requirements

• 2-4 yrs Computing environment. Baker Hill technical experience is helpful. 
• Good analytical skills (problem identification and resolution).
• Strong PC skills may include JCL, mainframe, sql, unix, oracle and DB3 Quest.
• Detail oriented.
• Good organizational skills.
• Ability to work independently.
• Good oral and written communication skills
• Basic project management skills.
• Basic leadership skills

Join our talented team at Baker Hill and make a significant impact on the financial technology industry. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that fosters professional growth and development. Apply now to be considered for this exciting opportunity as a Sr. Client Services Analyst!