We are seeking a IT Helpdesk Specialist to join our dynamic Information Services Team. As a successful Desktop Support Specialist at Baird Holm you will be customer service focused, a resourceful problem solver that thrives in a fast-paced environment full of people with "get the job done" attitudes, have the ability to think critically and analytically, be able to move conflict situations to resolution and have great verbal and written communication skills.

Responsibilities include:

• Answer calls/emails for help desk issues
• Use internal ticketing system for help desk issues tracking
• Assist with validating and updating support documentation
• Assist with setup for webinars, go-to meetings, Zoom/Skype/Facetime meetings, etc.
• Assist with managing computer inventory
• Recommend process improvements for support services
• Other duties as assigned

As the oldest and largest locally based law firm in Omaha, Nebraska, Baird Holm LLP is annually recognized as one of the preeminent law firms in the region. Our people are the defining factor that sets our firm apart from others. We believe that collaboration, diversity, and passion for the law bring our clients world-class solutions to real-world challenges. Since 1873, Baird Holm has constantly evolved to meet the changing needs of our clients- we represent leading and emerging companies, and take pride in offering a diverse, collaborative team of attorneys who are committed to professional excellence in a collegial environment.

BENEFITS INCLUDE:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Holiday Pay
• Free Covered Parking
• 401(k)
• Profit Sharing Plan
• Employee Assistance Program
• Life Insurance
• Disability Insurance
• Parental Leave
• Employee Referral Program