• Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
• Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
• Develop top performers - track individual, team, and retail results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
• Hire, train, develop, and supervise staff
• Provide staff with feedback, coaching, and performance evaluations
• Coordinate daily staffing and staffing schedules
• Ensure the store complies with outlined safety policies and procedures, as well as state and local health regulations
• Make sure wages, work hours, and equal employment opportunities are upheld according to federal and state laws
• Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash
• Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis - ensuring healthy shrinkage levels and proper turn of inventory
• Own difficult or emotional customer service situations, ensuring optimal outcome and customer satisfaction
• Execution of marketing activation, store awareness tactics, events and promotions
• Development of VIP clientele through dedicated GHX staff member(s)

• Ability to engage staff, monitor and motivate performance
• Good listening skills – able to encourage team and individual feedback
• Skilled at analyzing and interpreting metrics, utilizing reporting to help drive healthy competition
• Coaching and mentoring ability
• Strong PC knowledge and proficiency
• Strong analytical, problem-solving and organizational skills are required
• Ability to work a flexible schedule based on the needs of the business

• Regularly use hearing/speech abilities to communicate with coworkers, give/receive instruction, listen for equipment malfunctions, etc.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus
• Regularly stand/walk on concrete floor
• The employee must occasionally kneel, stoop crouch, twist and lift up to 10 pounds, with or without accommodations
• Employee may be required to infrequently lift/carry items that weight up to 60 pounds

Our mission is to connect people to their passions. Our five online stores—Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office make for a fun work environment. Backcountry employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors. Benefits include medical, dental, vision, and disability & life insurance, paid maternity and paternity leave, 401(k) matching, and Flexible Spending or Health Savings Accounts. #LI-EP1