Dymax is a world-renowned producer of oligomers, adhesives, coatings, dispensing systems, and curing equipment. Where our competitors supply products, our company teams up with customers and commits to developing solutions that help customers lower costs, improve efficiencies, and increase their profitability. This focus on customer partnership has led us to become where we are today: a rapidly expanding force within our industry, with a comprehensive product portfolio, extraordinary employees, and a bright future based on creating quality offerings with a dedication to business growth.

We seek a results-focused, innovative, customer-centric well-qualified individual to join our talented team. Based out of our Torrington Connecticut location, you will develop and maintain cultural Customer Intimacy by providing prompt, accurate, and professional support that engages with customers, then establishes needs, responds to those needs, closes the transaction, and follows up to ensure customer satisfaction.

Additionally:

• Provide best-in-class customer support by promptly answering inquiries and orders, forwarding SDS and technical product literature, and liaising with Legal in processing customer contract reviews
• Provide timely, purposeful business support by calculating and providing accurate quotes and pricing requests, and by partnering with Sales in determining exceptions and promotional pricing arrangements
• Organize and expedite customer orders by recognizing urgency of orders, and coordinating with S&OP and Production to ensure schedules meet demand priorities
• Increase company profitability and market share through upselling by establishing customer needs, and meeting these needs by suggesting add-ons that enhance the customer experience
• Manage customer cultivation programs by spearheading Try & Buy equipment leasing programs that require credit validations, and documenting, billing, following up on, and converting rental agreements
• Manage Company sales data and quality controls by accurately managing data entry points and maintaining address books, and by engaging Production, AE, and S&OP in orders that need additional research and development
• Ensure customers are promptly advised when expectations targets must be changedby following up proactively on quality issues, delays on shipments, offering up backorder options, and always providing updates and resolutions