About this role: Wells Fargo is seeking a Business Execution Senior Manager on the Small Business Card Team as part of Cards & Merchant Services. Learn more about the career areas and lines of business at wellsfargojobs.com. The Senior Manager will lead the “Becoming a Business Card Customer” and “Managing My Business Card Account” experiences within the Card and Merchant Services line of business. This will be a role focused on growth and innovation for Small Business Card, specifically building capabilities and features to improve the account opening and account management experience. Responsibilities will include establishing the strategy, leading foundational changes, and driving initiatives to provide business owners with a seamless, best-in-class business credit card account opening experience, as well as providing solutions to help customers manage their Business Card account. The Senior Manager will lead business initiatives end to end with key functional partners and agile product teams. This will include redesigning experiences, reengineering processes, enabling robust test and learn agendas, and creating new and innovative solutions to increase value to the business. This role will require strong experience in risk, lending, fraud and analytics as well as a deep understanding of the application development life cycle. Necessary to the role will be a high degree of interfacing both written and verbally with key internal partners and teams to drive change. In this role, you will: Manage and develop a team of Business Execution Consultants to drive initiatives to improve the end-to-end account opening and account management experiences for our Business Card customers Partner across the organization to drive positive change for our Business Card customers, driving forward best-in-class capabilities and experiences Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans Identify potential risks when implementing change along with developing mitigation strategies and plans Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business Manage allocation of people and financial resources for Business Execution Develop and guide an open, inclusive, feedback rich culture focused on doing what is right for our customers and employees Required Qualifications, US: 6 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3 years Management experience Desired Qualifications: Experience working within an agile product environment Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members Experience leading large scale initiatives end to end across a large organization, with multiple stakeholders and partners Experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change Prior experience in Financial Services supporting Small Business customers Demonstrated understanding of the customer journey experience with an ability to drive transformation and changes end to end Be a collaborator and a relationship builder across the organization to effectively drive the business forward Experience leading change management initiatives Must have strong analytical abilities, a self-starter with a drive for results, effective at prioritizing and managing multiple complex initiatives concurrently Must have excellent verbal/written communication and strong writing/presentation skills, experience using data to tell a cohesive story to gain alignment with key partners Job Expectations: Willingness to work on-site at stated location on the job opening. This role offers a hybrid work schedule. Ability to travel up to 10% of the time. This position is not eligible for Visa sponsorship. Required location(s) listed above. Relocation assistance may be available for this position. Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards. Posting End Date: 22 Mar 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of small businesses in the U.S., and is a leading middle market banking provider in the U.S. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. 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