About this role: Wells Fargo is seeking a Business Execution Associate in Customer Service as part of Cards & Merchant Services (CMS). Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Participate in developing a strategy for a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities Receive direction from leaders and exercise independent judgement while developing an understanding of business strategy/operations, best practices, and initiatives Support functions or operations for multiple business groups and contribute to large scale strategic initiatives Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Work independently to make recommendations for support function by providing support and leadership Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience Collaborate and consult with mid-level managers or cross-functional business partners Develop relationships and implementation of programs, services, and initiatives with cross functional business partners Required Qualifications: 6 months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of consumer card products, systems, policies, and procedures; within a call center environment Strong collaboration and partnering skills Superior business reasoning skills that can be used to understand the multiple competing priorities to deliver solutions that reduce risk and improve customer experience Experience identifying risk, evaluate the impact and developing strategy to mitigate risk Experience in project management and implementation Good analytical skills with high attention to detail and accuracy (PS) Excellent verbal, written, and interpersonal communication skills Effective in communication across a variety of audiences and presenting information in a manner that persuades, educates and enhances understanding at all levels – in what medium Intermediate Microsoft Office (Word, Excel, Outlook and PowerPoint) skills (PS) Exposure to Agile methodology Strong time management skills and ability to meet deadlines Ability to take initiative, identify opportunities and implement strategy Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Job Expectations: This position is not eligible for Visa Sponsorship This position offers a hybrid work schedule Job Locations: 1525 W WT Harris Blvd Charlotte, NC 4101 Wiseman Blvd, San Antonio, TX 800 S Jordan Creek Parkway, West Des Moines, IA 2150 W. Pinnacle Peak Rd., Phoenix, AZ 2800 S. Price Rd., Chandler, AZ Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position. Posting End Date: 13 May 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. 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