Description

Medical Receptionists will operate under the direct supervision of the Center Manager and more generally under the Medical/Laboratory Director, and at times will take instruction from the Physician Substitute on site. Medical Receptionists will ensure donor suitability, product integrity and the continued good health of donors through the compliance with Food and Drug Administration (FDA) regulations, state regulations, and the Standard Operating Procedure (SOP) Manual guidelines and any other applicable regulatory standards.

(the following list is intended to be a guideline. Other duties and responsibilities may be assigned): 

• Read write and understand the English language 
• Greet and register donors
• Attend to donors’ needs
• Contact donors and schedule donor appointments; conduct follow-up on missed appointments
• Ensure area is clean and maintained according to regulations 
• Communicate delays and other issues to center management, nurse and/or other necessary parties
• Assess supply inventory; order and restock, as needed
• Document activities and issues, when necessary
• Administer health history questionnaire to new and repeat donors 
• Assist in the payment of donor fees at the checkout window
• Answer donor inquiries 
• Available to travel up to 25 miles to other facility(ies) for training or assisting other center's staffing needs
• Other duties, as assigned 

Requirements

Education and Experience:

• High school diploma or equivalent (must provide documentation)
• Ability to read and write English Proficiency in computer operations 
• 1-2 years of customer service experience desired 

Required Skills/Abilities:

Must be able to operate accurately the following equipment:

• Computer (basic skills includes typing, following prompts on monitor, using mouse, saving information etc.)
• Telephone (properly greet, transfer calls, take massages, place individuals on hold etc.)
• Personality and demeanor to deal with the public, including distraught donors.
• Basic office skills such as typing and filing.
• Good organizational skills.

Physical Requirements:

• Read computer screens, procedure manuals and other documents
• Must be proficient in English (Read, Write, Speak) with legible handwriting
• Hear doorbells, alarms, telephone, and other mechanical devices
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift, pull tug up to 50 pounds with or without assistance at times
• Regularly required use hands and fingers, handle, or feel objects, tools or controls, and reach with the hands and arms.

B Positive Plasma Offers:

• Competitive Wages
• Flexible scheduling
• Positive Work Environment
• Paid training opportunities
• Comprehensive Medical and Dental Benefits
• Paid Time Off
• 401(K)