Bühler is Hiring a Customer Service Sales Engineer Near Raleigh, NC
Introduction
The responsibilities for this role will involve bridging technical expertise with sales efforts. The successful candidate will play a crucial role in understanding complex engineering solutions, communicating effectively with customers, and supporting our sales teams.
Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d). We invite you to read more about our commitment to diversity, equality and inclusion on our website: https://bit.ly/40QxJP6
Diversity
Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d). We invite you to read more about our commitment to diversity, equality and inclusion on our website: https://bit.ly/40QxJP6
Tasks
Design, Cost, and Quote Custom Engineering Solutions:
Collaborate with clients to understand their unique requirements for drying equipment.
Create customized solutions, including:
Energy Recovery Retrofits
Equipment Expansions
Retrofits and Repairs
And other tailored engineering solutions.
Prepare detailed cost estimates and create proposal for solutions.
Technical Resource:
Act as a technical expert for both our internal teams and external customers.
Provide in-depth knowledge about our equipment during customer interactions.
Assist sales representatives in explaining technical features and benefits to potential clients.
Research and clarify machine requirements of legacy drying equipment.
Support Technical Trainings:
Conduct training sessions for sales teams, ensuring they have a solid understanding of our offerings.
Train customers on the proper use, maintenance, and troubleshooting of our drying equipment.
International and Domestic Travel:
Be prepared for regular domestic and international travel to customer sites (approximately 25-30% of the time).
Collaborate with global clients, understand their needs firsthand, and build strong relationships.
Required qualifications
Educational Background: Bachelor’s degree in Engineering or a related field (Mechanical, Chemical, Agricultural, or Industrial Engineering preferred).
Technical Expertise: Strong understanding of engineering principles, especially related to drying processes, namely principles related to heat and mass transfer.
Communication Skills: Excellent verbal and written communication skills. Ability to translate technical jargon into understandable terms for both sales teams and customers. Ability to communicate effectively with individuals across various cultures and skill levels
Problem-Solving Abilities: Analytical mindset to assess customer needs and propose effective solutions. Adaptability to address unexpected challenges during international travel.
Research Skills: Be able to learn and fully comprehend equipment records and standards, historical and current, stored across various software systems and filing formats.
Travel Flexibility: Willingness and capability to travel domestically and internationally as required 25-30%
Strong computer skills: knowledge of Microsoft products: Office, excel, word, access, etc.
Software: Familiarity and ability to use various drafting software: AutoCad, Inventor, Pro-E, SAP. With the ability to learn internal software.
Preferred qualifications
Familiarity with energy recovery systems, industrial equipment modifications, and mechanical retrofits.
Familiarity with energy recovery systems, industrial equipment modifications, and mechanical retrofits. Read and understand mechanical drawings.
Bühler as an employer
Who we are
We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers. Bühler is committed to providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sexual orientation, gender identity, status as a disabled veteran or other veteran or military status, sex, age, national origin, ancestry, disability, marital status, status with regard to public assistance, or other protected by class status. Bühler participates in E-Verify.