Seeking sales generation and customer service supervisor for a permanent benefitted full-time position. 

We are Plant Delights Nursery/Juniper Level Botanic Garden, a perennial plant nursery established in Raleigh in 1986, offering unique, rare, well grown, and properly named perennials to passionate gardeners around the world. Despite being best known as a nursery, we actually exist for our work as a private 28-acre botanical garden and plant research facility focusing on ex-situ plant conservation, plant exploration, breeding, and making plants available via propagation. We are a family-owned company with a mission to support research, education and the exploration of plants through the sales of unique perennial plants. 

Our nursery and garden provide an opportunity to work indoors and outdoors year-round, so we have a casual dress code, a diverse staff, and a friendly working environment.

Job Description

This position incorporates expertise in generating additional sales as well as overseeing the functions of the customer service department both in the call center and with on-site sales. Ensuring excellent customer service experiences while working to enhance our marketing efforts with a clear focus on increasing sales, using tools such as lead generation, upselling and customer insights to increase sales.

This position is fast paced so you must be able to maintain a high degree of accuracy along with a positive attitude in working with customers, staff, and marketing. 

As we are a small company, we ask that everyone be open to assisting other roles and/or departments should the need arise. Occasionally work on weekends for Tours, Open Houses or Education Center classes may be required.

Duties may include but are not limited to:

• Answering telephones
• Processing orders
• Addressing customer needs
• Customer email correspondence
• Assisting on-site customers
• Communicating data integrity issues
• Additional data entry and tasks as required
• Coordinating order fulfilment process

Benefits:

• Health, Dental, Vision, and Life Insurance options
• Simple IRA with company matching funds up to 3%
• Paid public holidays
• PTO and Vacation days

Qualifications

Our ideal candidate will possess the following:

• Knowledge on obtaining leads for attracting new online customers
• Knowledge on increasing sales with existing customers
• Knowledge on reengaging previous customers
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Exceptional time management skills and a strong work ethic
• Ability to oversee employee’s performance
• Technology skills:
  • Familiar with Office 365 -- Word, Excel, Outlook, web-based ordering platforms, Google Docs
  • Familiar with all the shipping and mailing software we utilize
  • Familiar with international agricultural resources and required documentation.

Preferred Qualification: Bachelor’s degree or 2 years of experience.

Standard Business Hours: Monday - Friday 8 am - 5 pm eight open nursery and garden sales weekends each year

Send a resume with a detailed description of work history along with 3 professional references. jobs@plantdelights.com