Customer Service Representative - Inside Sales B&D Industrial

About B&D Industrial

These divisions collectively offer a broad spectrum of products and services, from maintenance, repair, and operations (MRO) to advanced automation technologies, precision gears, and reliability services across various industrial sectors.

Key to its innovative edge is its IIoT platforms, VibePro and OptiPro, which elevate operational efficiency, predictive maintenance, and facility optimization.

The latest acquisition in 2024, American Gear, operating out of Michigan, highlights B&D Industrial's commitment to quality and American manufacturing excellence.

Through its comprehensive offerings and forward-looking technologies, B&D Industrial stands as a trusted partner for industry aiming to enhance operational efficiency, equipment reliability, and embrace the future of industrial automation.

The company's core values are very clear in GO BIG with B&D.

• The G olden Rule treat all other as you want to be treated
• O wn it the buck stops with you when you get involved
• B e the best we can be
• Be I nnovative
• G o above and beyond for your customers

About the role

Employee will exercise professionalism in answering phones, responding to customer requests, servicing customers at the sales counter, and assisting account managers in satisfying customer need.

Employee may also be required to deliver, ship and receive parts (possibly after hours) putting inventory on shelves, and pulling orders for customers.

• Full time, Hours typically 8-5 or 7 : 30 to 4 : 30
• Overtime may be required
• Salary range is based on experience

Responsibilities

• Directly assisting the account managers
• Direct contact with customers, by phone or at sales counter
• Taking orders from customers and keying orders accurately in the computer system
• Will assist in the counting of physical inventory and prepare parcels for mailing.
• Perform daily computer updates and complete daily paperwork.
• Place products on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.
• Clean and maintain delivery vehicle
• Keep work area clean (inside and out).
• Learn and understand suppliers code details, product listings and descriptions.
• Employee will attend weekly meetings, work with others as a team, occasionally deliver parts to a customer, and occasionally assist with warehouse functions.
• Employee will perform other tasks as assigned or needed by supervisor that employee can safely perform.

Candidate requirements

• HS Diploma / GED request
• Must have 2 to 4 years parts sales experience and computer skills
• Successful candidates must submit to post offer pre-employment physical examination, drug screen, and have an acceptable 3-year Motor Vehicle Report as may be required by current company policy.

The employee is frequently required to :

• stand; walk; stoop, kneel, crouch or crawl and be able to sit and climb or balance
• handle or feel, reach with both hands and arms; and talk or hear.
• regularly lift and / or move up to ten pounds, frequently lift and / or move up to fifty pounds
• use of various measuring tools, basic math skills and basic computer skills.
• have excellent verbal and written communication skills are required.
• drive various vehicles including trucks and forklifts.

Work involves :

• moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and / or loud noises.
• Work environment involves some exposure to hazards, chemicals, or physical risk, which require following basic safety precautions to include the use of PPE.
• For the most part ambient room temperatures, lighting and traditional office equipment as found in typical office environment.

Benefits

• Medical, dental and vision coverage
• 401k with match
• ESOP (Employee Stock Ownership Plan)
• Company paid short-term and long-term disability
• Employee assistance program
• Life & ADD
• Paid time off and holidays
• And more

Contact us to apply

We are a family organization that cares about our employees. If you are interested in joining us, please complete an application on our website www.

bdindustrial.com / careers /

PI241224602

Last updated : 2024-05-23