Ayoob & Peery is a locally owned mechanical contractor based in San Francisco.

Our focus is in wet side mechanical building systems, including general plumbing, steam heating, hydronics, and fire protection. As a design/build firm, we provide solutions for projects of all stages – from early design and development to construction and operations.

We are looking for a highly organized and dynamic Entry-Level Service Coordinator to join our Service Department team. The Service Coordinator will play a crucial role in preliminary site visits, scheduling, dispatching, and ensuring the efficient operation of our plumbing and fire sprinkler maintenance services. This position requires excellent communication skills, a knack for problem-solving, and the ability to juggle multiple tasks efficiently.

Job Responsibilities:

• Schedule and coordinate service appointments with clients, ensuring timely and efficient service delivery.
• Gather preliminary project information, via phone, virtual or onsite meetings.
• Dispatch service technicians to various sites, considering location, expertise required, and urgency of the job.
• Serve as the primary point of contact for both clients and technicians, addressing inquiries, providing updates, and resolving issues.
• Maintain and update service records, technician schedules, and client information using our management software.
• Monitor service progress, follow up on open jobs, and ensure all service requests are completed to the customer's satisfaction.
• Liaise with our warehouse team to ensure the availability of necessary parts/equipment for scheduled maintenance and repairs.
• Prepare and provide reports on service activities, technician performance, and customer feedback to management.
• Assist in the development and implementation of processes and procedures to improve service efficiency and quality.
• Participate in regular training and stay up-to-date with industry standards and safety regulations.

Job Requirements:

• High school diploma or general education degree (GED)
• Valid driver’s license
• Strong written and verbal communication skills
• Basic computer skills (Windows and Microsoft Office)
• Good time management
• Organized/Detail-Oriented
• Self-Motivated/Team Player
• Commitment to professional development
• Understanding of plumbing and fire sprinkler systems is a plus.

Benefits:

• Medical and Dental Insurance
• Sick Pay
• PTO
• Pension

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person