It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Do you have the ability to work independently, take initiative, produce high-level work product, and communicate effectively? Bring your talents and expertise to work by joining our team at Rock Dental Brands. We are an established yet innovative and growing company providing support to over 80 dental and orthodontic practices. As a Collection Analyst for our Revenue Cycle department, you will be responsible for resolving overdue bills and collecting payments on overdue accounts, specific tasks to assist in the process of identifying, collecting, and managing revenue from payers based on the services provided. You will play a valuable role in ensuring accurate, efficient, and timely processes in the revenue cycle management are adhered to. Responsibilities: Review account data for accuracy Identify & resolve outstanding billing issues Investigate historical data for debts and invoicing Process payments and refunds Contacts clients for overdue billing matters via phone, email, text, voicemail and mail Negotiates & establish partial payments and payment plans when possible Update accounts based on their status Prepare and present reports on collection activities and progress Requirements Must be bilingual Spanish Proven experience as a Collection Specialist or similar role Knowledge of billing procedures, collection laws and regulations preferred Some experience using various collection techniques preferred Comfortable working with targets Excellent communication and interpersonal skills Problem-solving and critical-thinking skills High school diploma or GED This is not a remote position and requires in office participation Total Rewards & Benefits: Paid time off and holiday pay with no waiting period and an industry-leading 401K retirement plan with matching company contributions. You'll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. Support you Professionally: Competitive pay, opportunities for incentive and career growth, talented and motivated team who care about each other, our mission, and our patients. Support your Health & Well-being: flexible health and insurance options, including employer-paid pre-tax Health Savings Account, Employee Assistance Program, and complimentary dental and orthodontic treatments that help you and your family stay on track. At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others. Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients’ experiences. We may be a bit biased, but we think it’s one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients’ lives, and to help create smiles that will last a lifetime. We take great pride in our company’s culture because it’s so rich and deeply embedded in everything we do.