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AxisCare is an amazing place to work!
The culture at AxisCare is congruent with our Company Values:
We cultivate a positive work environment, provide great benefits, and offer many opportunities for upward mobility within a growing industry.
We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:
Summary
The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.
Software Support Specialist Job Duties
Software Support Specialist Requirements
Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit.
Technology Client Support Representative Working Conditions
Technology Client Support Representative Compensation
This Company Describes Its Culture as:
Job Type: Full-time
Salary: $16-23 per hour
Benefits:
Schedule:
COVID-19 considerations:
We are not taking any additional precautions at this time.
Education:
Experience:
Work Location: Waco, Texas company headquarters (In person)
Full Time
Skilled Nursing Services & Residential Care
$51k-68k (estimate)
10/25/2023
06/20/2024
axiscaresales.com
WACO, TX
25 - 50
2011
Private
MICHAEL HILLMAN
<$5M
Skilled Nursing Services & Residential Care
AxisCare is a management software for home care agencies.
The job skills required for Software Support Specialist (CSR) include Verbal Communication, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Support Specialist (CSR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Support Specialist (CSR). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Software Support Specialist (CSR) positions, which can be used as a reference in future career path planning. As a Software Support Specialist (CSR), it can be promoted into senior positions as a Software Quality Assurance Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Support Specialist (CSR). You can explore the career advancement for a Software Support Specialist (CSR) below and select your interested title to get hiring information.
If you are interested in becoming a Software Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Software Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Software Support Specialist job description and responsibilities
Troubleshooting and resolving IT issues in a timely manner.
02/21/2022: Newark, NJ
Communicating with coworkers to diagnose problems.
04/08/2022: Gainesville, FL
Installing and configuring hardware and software.
04/07/2022: Salt Lake City, UT
Talking coworkers through the process of fixing technical issues.
04/03/2022: Alexandria, LA
Prioritizing your workload to ensure the most critical issues are resolved first.
02/19/2022: San Francisco, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Software Support Specialist jobs
Understanding the basics of software programming and functions.
03/09/2022: Rock Hill, SC
Experience using help desk software and remote support tools.
03/14/2022: Buffalo, NY
A technical support engineer should be able to work calmly when under pressure.
05/05/2022: Scranton, PA
Time management - system support specialists use time management skills to prioritize support tasks and complete job duties efficiently.
05/07/2022: Florence, AL
A computer support specialist would also be using their listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
02/14/2022: Queens Village, NY
Step 3: View the best colleges and universities for Software Support Specialist.