Collections Analyst II

Seneca Falls, NY

10 Months

Pay rate : $22.36 - 37.26 / hr

Act as liaison between creditors and customers to collect outstanding payments. Responsibilities include monitoring assigned accounts, contacting debtors to begin the recovery process, and negotiating debt payments.

They may also prepare repayment plans in order to increase collections.

3-5 years experience

Credit Cards - Credit card payments for both in Paymentech and Cardx, including incoming calls and virtual CC processing (YSI,AWS & DEW)

Credit Hold - Review of Sales orders more frequently under K for potential release from credit hold, aligning with collection efforts

Invoice Uploads - Invoice uploading of government portals such as IPP and WAWF.com (21 for IPP, 7 for WAWF)

Pulling Backup - Saving debit memo for white glove customer disputes and / or request copy of Debit memo to work dispute.

Invalid Chargeback Follow-up - Send & Follow-up on Requested Payback of invalid deductions / debit memo taken by customers.

Wrong Check Remits - Contacting A / P departments to change remittance address for checks going to DEW Branches or to an old / wrong address.

This would be for customers who do not do ACH or Wire payments.

Move Customers to ACH - Contacting customers to change to ACH / Wire payments.

Final Demand / 3rd party Coll - Sending out emails / escalations per DOA reviews and approvals needed- either for final demand letters or D&S.

Based on outstanding balance, certain DOA reviews and decisions are needed and follow up emails / tracking down the correct persons to respond if an area does not respond to initial requests.

Matching / Offsetting

1. Following up with CSR 2.0s on any credits (AR adjs) identified as needed beyond the weekly Thursday DEW disputes calls or identified credits advised needed by RDs on the 2X / mos DEW top 30 calls

2. To insure written up / approved per DOA / processed in customer s rental result account and then monitoring to interfacing over to Emagia to insure match off

Research Unapplied Cash - Assistance on unapplied cash report for DEW researching / contacting customers to secure written authorization on where to apply OR if no open AR, begin refund process

Last updated : 2024-05-20