Our Story

About You:You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.If this sounds like you, well, then you will love the culture at Avison Young!About Us:Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.Of course we love it here, but outsiders think we’re pretty great too: Avison Young was awarded the prestigious America’s Best Midsize Employers for 2024, presented by Forbes and Statista, Inc. We’re proud to be regularly recognized for our team, services and culture and our team members enjoy comprehensive compensation and benefit programs. Through our customized work options, we give our people the flexibility to create a work environment that puts their overall well-being first. After all, we are powered by people.

Overview

In this role you will be responsible for providing training & support for users and support staff as well as for driving adoption/engagement across your assigned markets. The CRM Specialist will ultimately take ownership of user adoption, change management, and strategy & process optimization across their assigned markets. You will report to the Global Director, CRM.

Responsibilities

We are seeking a CRM Specialist to join our dynamic and energetic IT team. The main functions anticipated for this role include, but are not limited to, the following:

• Develop deep understanding of sales professionals’ business requirements and how to best utilize CRM to fulfil their needs.
• Develop a deep understanding of what resonates with local sales professionals and optimize content/messaging/training accordingly.
• Develop and drive strategy to improve the sales team’s experience using the platform.
• Become the Trusted Advisor and main point of contact for all things CRM related in your assigned markets.
• Work closely with assigned markets to gather feedback, insights, and feature requests and provide to CRM leadership to help shape future CRM platform enhancements.
• Support global CRM initiatives and improvements.
• Provide end-user support, new user training, and management of support related requests for your assigned locations.
• Develop and deliver training programs for assigned markets, both online and in-person
• Create and maintain training materials and documentation including knowledge base articles, training decks, videos, and other supporting assets.
• Track and report on user adoption, analyzing data to provide insights into operational effectiveness.
• Manage data imports and conduct data hygiene reviews regularly.

This is a challenging, entrepreneurial position where the individual will be required to juggle competing priorities and work autonomously, while maintaining effective communication with the Global Director, CRM and ensuring alignment with Avison Young’s ‘big picture’ goals.

Qualifications

• Bachelor’s degree or equivalent experience required
• 2 years of project management or CRM administrative experience preferred, but other relevant professional experience considered
  • Hubspot experience preferred
  • Commercial Real Estate experience preferred
• The ability to create structure, design effective processes, and prioritize
• Successfully tested into and launched retention efforts at scale.
• Both 'direct response' and proactive support experience and have driven meaningful results.
• Excellent project management skills with an ability to set and achieve goals, meet deadlines, and multitask in a fast-paced environment.
• Strong management, leadership, influencing and communication skills: listen, mentor, inspire, motivate, and teach by example.
• Ability to manage multiple moving pieces, productively work through conflict, with creative problem-solving, time management, organizational, prioritization and decision-making skills.
• Thoughtful and self-reflective, willingness to learn.
• Team-player, hard-working, and resourceful.

Workplace Type

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity. 

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

For those requiring assistance with disabilities, information relating to the need for accommodation and accommodation measures will be addressed confidentially. 

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY! 

Benefits offered to full time W2 employees:

• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Medical, Dental, Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short & Long-Term Disability
• Voluntary Critical Illness and Accident Coverage
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Wellness program
• Employee Assistance Program (EAP)

Work-Life Balance

• Competitive paid vacation days
• 2 personal/wellness days
• Paid holidays plus 2 floating holidays
• Annual volunteer day for Day of Giving