We have an exciting opportunity to join our team as a Professional Service Technician in the Baltimore, MD area!

The role of the Professional Services Technician – Level I, is to provide service and support of Avidity Science products, both preventatively and on an emergency basis, in accordance with Avidity Science specifications and quality standards along with the customers’ requirements and installation of Avidity Science products/systems in accordance with Avidity Science specifications and quality standards. While each individual Professional Services Technician I will typically specialize in either service or installation, all will have the opportunity and ability to participate in both specialty areas. 

For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of almost 400 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. ​
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Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset – our people and cultivate an environment that provides development opportunities to grow professionally, and we offer a comprehensive total rewards package for your health and life.

Avidity Science offers a competitive salary and a comprehensive benefits and rewards package including medical, dental, vision, life insurance and disability, voluntary benefits including accident, critical illness, and hospital indemnity, 401k with company match, Goal Sharing, PTO, and more!

Key Job Responsibilities:

Service Responsibilities:

• Perform preventative maintenance on all Avidity Science products according to specifications and predetermined schedule. 
• Provide warranty service and support on all Avidity Science products according to specifications.
• Provide emergency service and support on all Avidity Science products according to specifications.
• Review system installations and begin system commissioning.

Common Responsibilities:

• Prepare appropriate reports.
• Complete product certification for all Avidity Science products.
• Maintain accuracy of van stock.
• Adhere to Avidity Science procedures.
• Other duties as assigned by the Supervisor/Manager.

Install Responsibilities:

• Install systems to the specification of customer drawings.
• Interpret drawings and instructions.
• Update as-built details on drawings at completion of installation and submit into office in a timely manner.
• Supervise contractors as required during the installation of Avidity Science systems to ensure installation schedule compliance and cost containment.
• Provide initial system training to the customer.
• Update Installation Coordinator and Project Managers on job status on daily basis.

Qualifications:

An Associate’s degree or similar trade experience and a minimum of three years experience in servicing, troubleshooting and supporting electrical or electro-mechanical systems at external customer facilities.