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Avid Systems in conjunction with the DC Department of Human Services is looking to bring on Issue Resolution Specialists to support the Summer EBT (Electronic Benefit Transfer) Call Center. This is short term contract position, which will run from: 5/13/2024 – 9/30/2024.
Location:
Shift: 9:00am – 5:00pm M-F
Duration:
Duties:
The Issue Resolution Specialist shall be responsible for responding to customer issues, including:
The Issue Resolution Specialist shall be responsible for case management and analysis, including:
The Issue Resolution Specialist shall be responsible for communicating resolutions to customers, including:
The Issue Resolution Specialist shall be responsible for light data analysis and special projects as assigned.
Skills/Qualifications:
Job Types: Full-time, Contract, Temporary, Seasonal
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
Ability to Relocate:
Work Location: In person
Temporary | Contractor | Other | Full Time
IT Outsourcing & Consulting
$72k-94k (estimate)
05/13/2024
05/21/2024
avidsys.com
Washington, DC
25 - 50
IT Outsourcing & Consulting