Job Summary. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various customer inquiries effectively. Activities. Answers inbound customer contacts...
Job Summary. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various customer inquiries effectively. Activities. Answers inbound customer contacts...
Activities. Answers inbound customer contacts (telephone calls / chats /email, etc.) using an automated system and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare, and/or forwards calls to appropriate personnel. Answers online chat using an automated system and responds to basic customer questions and provides consultancy utilizing...
Activities. Answers inbound customer contacts (telephone calls / chats /email, etc.) using an automated system and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare, and/or forwards calls to appropriate personnel. Answers online chat using an automated system and responds to basic customer questions and provides consultancy utilizing...
Activities. Sort and collate incoming and outgoing mail, including batching, postage metering, counting, and filing. Return claims to providers as appropriate. Stocking mailroom. Utilize Kodiak software to scan, index, and upload documents into electronic case files. Conduct quality assurance reviews on scanned and indexed documents. Collaborate with team members to investigate, locate, and retrieve documents both physically and electronically. P...
