Job Description

Job Description

Job Summary :

Responsible for providing quality customer support for Clients and Taxpayers through phones, email, and correspondence, new client implementations and at times, being the main point of contact for existing and new clients / services, processing of payments, and providing follow-up for Clients and Supervisors.

Duties and Responsibilities :

Inbound / outbound telephone customer service, handle support emails, refunds, research, resolve, and record problems. Work in conjunction with other departments for training, data entry, taxpayer support and communications.

Review ordinances / acts / legislation to become familiar with requirements, rates, municipal workflows, and representatives of city / county government.

Verify all deposits to the Tax Trust, One Spot & DRE BLX accounts daily. Perform follow up for all necessary corrections.

Run & distribute reports for all ACH NOC items and online ACH returns. Run & distribute Credit Card reports daily. Run disbursement of client revenue via RdsNet system on designated disbursement days.

Run disbursement of client revenue via DRE system once monthly. Responsible for providing monthly (or as requested) reports to the Accounting Department.

Responsible for daily, weekly, and monthly distribution of recon reports. Assist with research for client requests. Assist staff in research, resolve and record problems.

Always ensure quality customer support for Avenu clients (and taxpayers) through email and phone system. Other duties may be assigned.

Education and Experience :

3-5 years of relevant customer service experience required. Experience with business bank reconciliation preferred.

Knowledge, Skills and Abilities :

Must be proficient with Microsoft Office including Excel and Word. To perform this job successfully, an individual must be able to prioritize work activities.

Must be able to speak effectively with customers or employees of organization

Work Environment :

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands :

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer / copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Avenu Summary :

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs.

Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect.

The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.