Job Summary:

Responsible for providing quality customer support for Clients and Taxpayers through phones, email, and correspondence, daily processing of payments, working delinquent accounts, and providing follow-up for Clients and Supervisors.

Duties and Responsibilities:

• Performs collections duties to secure outstanding tax audit liabilities.
• Follow-up on delinquent accounts and NSF payments with invoicing, collection calls and processing correspondence.
• Compiles and sorts documents, such as audit discovery/findings documents and checks, substantiating business transactions.
• Prepares final documents and reports/assessments for signature and review per Uniform procedures and per internal control procedures.
• Provide excellent customer service through inbound/outbound calls and emails.
• Prepares files for storage and maintains file log for items sent to client storage facility.
• Assist in research, resolve and record problems.
• Build and maintain audit spreadsheets and queries in MS Office applications as needed.
• Complete tasks by deadline and with little supervision
• Other duties as assigned.

Education and Experience:

• Associate degree in accounting or business-related field preferred
• High school diploma or GED required.
• Minimum 3 years in an office environment, with heavy inbound/outbound phone experience. Heavy data entry (10-key and typing).
• Minimum 3 years customer service and / or collections experience.

Knowledge, Skills and Abilities:

• Proficient in MS Word, Excel and Outlook.
• Strong interpersonal skills and ability to speak effectively with customers and employees.
• Positive attitude and TEAM spirit.

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands:

• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
• This position needs to occasionally move about inside the office.
• The person in this position frequently communicates via telephone.

Avenu Summary:

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.